Thank you Fernando for an absolutely wonderful experience. I was a little short on time the day I left and was unable to fill out the questionnaire but wanted to be sure to thank you and your wonderful staff for the experience of a lifetime. The whole trip was nothing short of magical. What made it so special for me was the people at the hacienda. The facilities and setting are, of course, excellent but what makes the experience so special is the genuine hospitality shown by all of the staff. Not to try to sound too self-important but I have stayed in 5 star resorts around the world and have yet to find a staff that was as truly as friendly as yours. If I am at a Four Seasons and one of the staff asks me how I am doing I know that that is what they are trained to do. At the hacienda if someone asked how I was doing I felt like the people really cared about what my answer would be.
Juan Bernardo taught me how to read the horse’s eyes to see what it was thinking. I think that that same skill could be applied to the staff – they always looked sincerely happy and genuinely eager to please. You are to be commended because this kind of personalized service does not happen by accident, no matter how pleasant the people may be outside of work. They get these skills because the person in charge is also genuinely friendly and eager to please.
Thank you again for arranging to have me picked up so late in Quito that Friday night. I fully realized it was a selfish request but it meant a lot to me to be at the hacienda that night and not have to travel another day. My congratulations to you and to all of the staff that make the Hacienda Zuleta such a treasure. Muchas gracias.